Emergency Repairs

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Stapleton Derby Emergency Repairs

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SituationIs this an emergency?Who do I call?Additional comments
No heatingDepends on the time of year & circumstancesStapleton DerbyBefore calling check:
  • If you have a pre‐payment meter there is credit on the meter
  • The boiler pressure doesn’t just need topping up We will aim to have a contractor with you within 24 hours of the initial report to investigate. Over extended ‘closed’ periods i.e. Xmas / Bank Holidays there may be a delay in contractor availability. We would aim to have the issue resolved within 3 working days – subject to contractor availability & supplier availability
No hot waterNoStapleton DerbySee above
No power supplyYes, if this is a total loss of power which doesn’t extend to neighbouring propertiesStapleton DerbyBefore calling check:
  • The fuse board
  • Neighbouring properties
  • With your supplier to establish if there is a known fault
Gas leakYesNational Grid Stapleton DerbyEmergency Number 0800 111 999 To inform us of actions taken by National Grid
Carbon monoxide alertYesStapleton Derby
  • Turn off all appliances
  • Open windows
  • Leave premises
  • Over extended ‘closed’ periods i.e. Xmas / Bank Holidays there may be a delay in response times or contractor availability. Instruct a suitably qualified contractor to attend
Smoke alarm beepingNoStapleton DerbyIt is the tenant’s responsibility to act in a ‘Tenant Like Manner’ part of this includes periodically testing and replacing smoke alarm batteries. Lawfully every rented property must have 1 x active working smoke alarm on each floor where there is living accommodation; if this is not the case in your property, you must inform us asap. If you damage or break the smoke alarm, it is your responsibility to replace this like for like or cover the cost of the repair / replacement if it is an electrically wired smoke alarm.
FireYesFire department Stapleton Derby999 To inform us of action taken by fire department
No water supplyYes, if there is no running water at allStapleton DerbyBefore calling, check:
  • With your supplier to see if there is a known issue
Plumbing leakYes, if it cannot be contained and is causing damageStapleton DerbyDo:
  • Turn off the water
  • Take care if the leak is near or through electrical fittings
  • Alert neighbours if water is leaking from their property
Over extended ‘closed’ periods i.e. Xmas / Bank Holidays there may be a delay in response times or contractor availability. Instruct a suitably qualified contractor to attend
Roof leakYes ‐ if the leak is causing major damage or is affecting an electrical fittingStapleton Derby Roofing Contractor
Roof damageYes ‐ if hazardous to people or causing substantial damage to propertyStapleton Derby Roofing Contractor
Gutters / downpipesNo, unless water is entering the building causing major damage or hazardous to peopleStapleton Derby
Blocked sink / basin / bathNoThis is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you
Blocked toiletYes – if there is only one toilet in the propertyStapleton DerbyThis is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you
Locks / doorsYes – if you are unable to secure the property No – if you have lost your keysStapleton Derby Locksmith Police if a crime has been committedThis is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you. If you have lost your keys you would be expected to pay for a replacement lock / locksmith call out and the cost of supplying new keys & FOBS to the landlord & agent.
Broken windowsYes – if you are unable to secure the propertyStapleton Derby Glazier Police if a crime has been committedThis is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you
Broken cookerNo – this is an inconvenience not an emergencyStapleton DerbyThis will be followed up the next working day. We would aim to have the issue resolved within 3 working days – subject to contractor availability & supplier availability
Burglar alarm going offNo – this is an inconvenience not an emergencyStapleton Derby Electrician / Alarm CompanyThis is normally the tenant’s responsibility unless you can prove the issue / alarm trigger i.e. power failure was not caused by you
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Rainford Office
Email:
Phone: 01744 889999
Array ( [address] => 73 Corporation Street, St Helens WA10 1SX, UK [lat] => 53.4543848 [lng] => -2.7368345 [zoom] => 14 [place_id] => ChIJQRtSengbe0gRpCQsghlWGFk [name] => 73 Corporation St [street_number] => 73 [street_name] => Corporation Street [street_name_short] => Corporation St [city] => St Helens [state] => England [post_code] => WA10 1SX [country] => United Kingdom [country_short] => GB )
St Helens Office
Email:
Phone: 01744 883322
Array ( [address] => 497 Warrington Road, Rainhill, Prescot L35 0LR, UK [lat] => 53.4166566 [lng] => -2.766208 [zoom] => 14 [place_id] => ChIJc2FZZzkce0gRs_xZn5A-2Ts [name] => 497 Warrington Rd [street_number] => 497 [street_name] => Warrington Road [street_name_short] => Warrington Rd [city] => Prescot [state] => England [post_code] => L35 0LR [country] => United Kingdom [country_short] => GB )
Rainhill Office – 0151 430 0717
Email:
Phone: 0151 430 0717
St Helens Chamber
St.Helens R.F.C.
Money Shield
Stapleton Derby Limited
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