Emergency Repairs

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Stapleton Derby Emergency Repairs

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Situation	Is this an emergency?	Who do I call?	Additional comments
No heating	Depends on the time of year & circumstances	Stapleton Derby	Before calling check: If you have a pre‐payment meter there is credit on the meter The boiler pressure doesn’t just need topping up We will aim to have a contractor with you within 24 hours of the initial report to investigate. Over extended ‘closed’ periods i.e. Xmas / Bank Holidays there may be a delay in contractor availability. We would aim to have the issue resolved within 3 working days – subject to contractor availability & supplier availability
No hot water	No	Stapleton Derby	See above
No power supply	Yes, if this is a total loss of power which doesn’t extend to neighbouring properties	Stapleton Derby	Before calling check: The fuse board Neighbouring properties With your supplier to establish if there is a known fault
Gas leak	Yes	National Grid Stapleton Derby	Emergency Number 0800 111 999 To inform us of actions taken by National Grid
Carbon monoxide alert	Yes	Stapleton Derby	Turn off all appliances Open windows Leave premises Over extended ‘closed’ periods i.e. Xmas / Bank Holidays there may be a delay in response times or contractor availability. Instruct a suitably qualified contractor to attend
Smoke alarm beeping	No	Stapleton Derby	It is the tenant’s responsibility to act in a ‘Tenant Like Manner’ part of this includes periodically testing and replacing smoke alarm batteries. Lawfully every rented property must have 1 x active working smoke alarm on each floor where there is living accommodation; if this is not the case in your property, you must inform us asap. If you damage or break the smoke alarm, it is your responsibility to replace this like for like or cover the cost of the repair / replacement if it is an electrically wired smoke alarm.
Fire	Yes	Fire department Stapleton Derby	999 To inform us of action taken by fire department
No water supply	Yes, if there is no running water at all	Stapleton Derby	Before calling, check: With your supplier to see if there is a known issue
Plumbing leak	Yes, if it cannot be contained and is causing damage	Stapleton Derby	Do: Turn off the water Take care if the leak is near or through electrical fittings Alert neighbours if water is leaking from their property Over extended ‘closed’ periods i.e. Xmas / Bank Holidays there may be a delay in response times or contractor availability. Instruct a suitably qualified contractor to attend
Roof leak	Yes ‐ if the leak is causing major damage or is affecting an electrical fitting	Stapleton Derby Roofing Contractor
Roof damage	Yes ‐ if hazardous to people or causing substantial damage to property	Stapleton Derby Roofing Contractor
Gutters / downpipes	No, unless water is entering the building causing major damage or hazardous to people	Stapleton Derby
Blocked sink / basin / bath	No		This is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you
Blocked toilet	Yes – if there is only one toilet in the property	Stapleton Derby	This is normally the tenant’s responsibility unless it can be proven the blockage wasn’t caused by you
Locks / doors	Yes – if you are unable to secure the property No – if you have lost your keys	Stapleton Derby Locksmith Police if a crime has been committed	This is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you. If you have lost your keys you would be expected to pay for a replacement lock / locksmith call out and the cost of supplying new keys & FOBS to the landlord & agent.
Broken windows	Yes – if you are unable to secure the property	Stapleton Derby Glazier Police if a crime has been committed	This is normally the tenant’s responsibility unless you can prove the damage / issue was not caused by you
Broken cooker	No – this is an inconvenience not an emergency	Stapleton Derby	This will be followed up the next working day. We would aim to have the issue resolved within 3 working days – subject to contractor availability & supplier availability
Burglar alarm going off	No – this is an inconvenience not an emergency	Stapleton Derby Electrician / Alarm Company	This is normally the tenant’s responsibility unless you can prove the issue / alarm trigger i.e. power failure was not caused by you

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Rainford Office

Email: info@stapletonderby.co.uk

Phone: 01744 889999

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St Helens Office

Email: info@stapletonderby.co.uk

Phone: 01744 883322

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Rainhill Office – 0151 430 0717

Email: info@stapletonderby.co.uk

Phone: 0151 430 0717